J&T Tracking – Track J&T Express Parcel Delivery

Everything You need to know about J&T Express

What is J&T Express?

J&T Express is one of the Philippines’ biggest and most trusted courier delivery and logistic services companies. Such is a significant feat, considering that the company only entered the archipelago in August 2018, three years after it was founded in Indonesia. It was officially launched in March 2019, with business and delivery going full steam. 

Currently, J&T Express Philippines already has over 1000 branches and warehouses nationwide. It employs more than 10,000 workers and has 300 delivery vehicles ready to move parcels around the clock. The company is only expected to grow further in the future. 

J&T’s rapid growth in the country is a testament to its efficiency, affordability, and customer-oriented policies, which are essential to a courier service. It applies modern IT technology and systems to ensure on-time deliveries, accurate tracking, 24/7 customer service, security of packages, and other essential operations. Partnerships with e-commerce giants Shoppee and Lazada also catalyzed its success. 

While J&T Express is passionately committed to improving services for Filipinos, it also envisions becoming the most sustainable, prominent, and fastest courier delivery and logistics company in Asia. Thus, J&T also expanded to Malaysia, Vietnam, Thailand, and Singapore, besides the Philippines. 

What is J&T Express Courier Tracking?

J&T courier tracking is a parcel tracking service that allows package senders and receivers to monitor the state and location of their parcels. To avail of such a service, the individual must provide a Waybill tracking number, which is unique to the package. Entering the tracking number will grant the searcher access to the parcel’s real-time location and status information.  

How to Track J&T Express Courier?

Tracking a J&T Express courier is made easy by the J&T Express tracking service. However, the interested customer must input the unique Waybill or J&T tracking number.

The J&T tracking number is a 12-digit number that usually begins with #9 or #7 (example: 930009714000). You can find it on the receipt provided to you when you shipped the parcel. If you’re an e-commerce customer, you can also find the number on the platform’s app, specifically within the details of your purchase. 

Here are the steps on how to track J&T Express Courier:

  1. Open the J&T Tracking page. 
  2. Input the Waybill tracking number on the search bar. 
  3. Click “Track” or “Search.” 
  4. Wait for the table to display the parcel or courier’s latest location and receiver. Additional details, such as date and time, may also be presented. 

Recipients are contacted before the parcel is delivered to ensure that they are in the target location at the delivery time. 

How Does J&T Express Courier Service Work?

Sending and receiving parcels around the Philippines has been made infinitely easier by J&T Express. If you want to send a package through J&T, there are two options: walk-in and pickup.

With either option, you can pack your parcel using your preferred materials or J&T pouches and boxes. However, the latter items are bought separately (i.e., not covered by delivery charges or shipping fees). 

The package should weigh at most 50 kg. Also, inform the company if you are shipping fragile items so you are advised accordingly. 

Walk-In At Any J&T Express Branch 

Walk-in allows you to personally hand over your parcel to any of J&T Express’s 1000+ branches. Before you proceed to the branch, you must first book shipping and fill up an online drop-off form, which is done through J&T’s website or mobile app. 

Once you’ve submitted the form, a barcode will be generated. Present the barcode to the J&T Express branch upon handing over your parcel. Pay the shipping fee and use the unique tracking number to monitor your parcel’s real-time status and location.  

Avail of J&T Express’s Parcel Pickup Service

If J&T’s branches are far from your home, you can also avail of the more convenient alternative: door-to-door pickup service. To do so, book a pickup schedule online, and a J&T rider will come by your place to take the parcel to its delivery hub. 

Booking can be made through the website, mobile app, or 24/7 hotline. However, the 24/7 hotline will only entertain booking for Shoppee pickup or VIP clients. 

The pickup is usually free of service. A label will also be provided after booking, which you must print and attach to the parcel before pickup. Also, ensure your package is wrapped carefully and securely; you may use bubble wrap, styrofoam, or styroflakes to ensure such. 

Other Services

Besides the standard branch and pickup shipping, J&T Express also offers unique services that have made it rise to the top of courier service companies in the Philippines. 

VIP Dashboard Account 

In 2020, J&T Express Philippines launched the VIP Dashboard Account, which is highly recommended for people who have several regular transactions with the company (e.g., online sellers). 

Besides the self-service dashboard, VIP account holders may enjoy special discounts, faster deliveries, COD options, free pickups, and more! If you’re interested, please inquire through this link

E-Commerce Customers 

If you are a customer of J&T Express’s e-commerce platforms, you can avail of the courier’s service by selecting J&T Express as your courier of choice upon checkout. You will also receive a unique tracking number to monitor and trace your order. Alternatively, you can monitor the parcel through the e-commerce app. 

These are some of J&T Express Philippines’ partners: Shoppee, Lazada, Monmall, Jet Commerce, Oppo, PLDT Enterprise, Smart, Zilingo, Realme, Kumu, and Hino. J&T also supports cash-on-delivery (COD) transactions, provided the seller is a VIP member. 

Business Parcel 

J&T launched its business parcel service, a new and faster delivery service made possible through air shipping. It is recommended for time-sensitive documents and other light packages (does not exceed 5.0 kg), as delivery is done within two days after pickup. 

However, shipping of business parcels is limited to these destinations only:

  • National Capital Region – Greater Manila Area (NCR-GMA)
  • Bulacan 
  • Cavite 
  • Cebu
  • Davao del Norte 
  • Davao del Sur
  • Laguna 
  • Rizal 
  • South Cotabato 
  • Misamis Oriental 
  • Palawan 
  • Zamboanga City 

You may send a business parcel as a walk-in, pickup, or VIP account client. 


If the package is lost or damaged, J&T accepts claims so that you will receive compensation. When filing for damage-related claims, submit video or photo evidence. 

Only claims made by senders are entertained. Thus, coordinate with your recipient for any losses or damages. You can then send your claim through email or contact J&T’s 24/7 hotline. 

Also, make sure to make your claim within J&T’s window:

ClaimWindow of claims/request
LossWithin 30 days from shipment date
Damage Within 7 days from notification of damage

If you send items through J&T’s express mail, you may avail of their special insurance. It is a value-added or optional service, so you must pay an additional fee of 1% of the item’s declared price.  

Prohibited Items 

Whichever J&T Express service you avail, there are specific terms and conditions you must abide by. A critical aspect of such terms and conditions is the prohibited items section, which enumerates the items J&T Express cannot ship. 

Here are some prohibited items according to J&T’s website:

  • Dangerous goods (including explosives, flammable, radioactive, and corrosive items)
  • Illegal drugs and psychotropic substances
  • Perishable items 
  • Negative propaganda (i.e., reactionary newspapers, magazines, articles)
  • Alcohol/liquor products 
  • Live animals and corpses 
  • Currencies 
  • Environmental items (although VIP clients are allowed to ship succulents)

The prohibition list is further extended for business parcels to abide by aviation policies. Thus, you also cannot send these items through a business parcel or air-shipping service:

  • Liquids 
  • Powder items
  • Pastes 
  • Granular products
  • Battery-operated products 
  • Products with a length of more than 1.5 meters on at least one side 

Where Is J&T Express Service Available In The Philippines?

You can visit J&T Express’s 1000+ branches and drop-off points, where you can ship parcels, raise inquiries, and other services. You can find a list of branches posted on J&T’s Facebook page

You can also search for the nearest J&T branch or drop-off point using the company website’s Find Branches feature, which uses Google Maps to narrow down stores in a particular province and city. The company also lists non-serviceable areas and various branches’ schedules of operations in this spreadsheet.  

Besides physical outlets, J&T Express services are available online through its website, mobile app, and social media pages. You may also call them through their 24/7 customer hotline and avail of select services.  

Where Does J&T Express Deliver?

J&T Express delivers nationwide, whether the destination is Luzon, Visayas, Mindanao, or other Philippine islands. This is the list of Philippine provinces to which J&T Express delivers:

Agusan del NorteCatanduanesMaguindanaoRizal
Agusan del SurCaviteMarinduqueRomblon
AlbayCompostela ValleyMetro ManilaSarangani
AntiqueDavao del NorteMisamis OccidentalSiquijor
ApayaoDavao del SurMisamis OrientalSorsogon
AuroraDavao OrientalMountain ProvinceSouth Cotabato
BasilanDinagat IslandsNegros OccidentalSouthern Leyte
BataanEastern SamarNegros OrientalSultan Kudarat
BatanesGuimarasNorth CotabatoSulu
BatangasIfugaoNorthern SamarSurigao del Norte
BenguetIlocos NorteNueva EcijaSurigao del Sur
BiliranIlocos SurNueva VizcayaTarlac
BoholIloiloOccidental MindoroTawi-Tawi
BukidnonIsabelaOriental MindoroZambales
BulacanKalingaPalawanZamboanga del Norte
CagayanLa UnionPampangaZamboanga del Sur
Camarines NorteLagunaPangasinanZamboanga Sibugay
Camarines SurLanao del NorteQuezonCamiguin 
Lanao del Sur

J&T Express Philippines also accepts parcels for international shipping to the following countries:


How Long Is The J&T Express Delivery Time?

J&T Express delivery time depends on the parcel’s origin and destination points. You may also refer to this table for an approximate:

Manila 1-3 days1-5 days3-7 days3-7 days5-6 days
Luzon1-5 days1-5 days3-7 days3-7 days5-6 days
Visayas3-7 days3-7 days1-5 days3-7 days5-6 days
Mindanao 3-7 days3-7 days3-7 days1-5 days5-6 days
Island5-6 days5-6 days5-6 days5-6 days7-8 days


  • The day the package was shipped is not included in the approximate. 
  • Add 15 more days when estimating delivery time for Palawan. 
  • Consider busy seasons (such as Christmas or holidays) when assessing your package’s delivery period. 

How Much Is The Shipping Fee In J&T Express?

The shipping fee varies on the parcel’s weight, dimensions, origin, and destination. Rates may also defer for business parcel (BP) services and standard shipping (EZ) services. 

Here are some sample shipping rates if you ship a 1-kilogram parcel from Metro Manila to other major cities in the Philippines: 

OriginDestinationBegins at
PhilippinesInternationalPhp 557
Metro ManilaMetro Manila Php 115 
Metro ManilaNaga CityPhp 165 
Metro ManilaBaguio CityPhp 165 
Metro ManilaCebu CityPhp 180
Metro ManilaIloilo CityPhp 180
Metro ManilaDavao CityPhp 195
Metro ManilaCagayan de Oro CityPhp 195

Note that these shipping rates may be subject to change. You can also use J&T’s Shipping Rates Calculator for a more accurate estimate of the costs of shipping a specific parcel from your place to a target destination. 

You can also apply vouchers available on J&T’s app to make your shipping fees more affordable. The company may also launch limited promos, which you can look out for on its website or Facebook page. 

Besides shipping fees, here are other expenses you might have to pay when you avail of J&T’s services:

  • Value-added service fee
  • COD fee
  • Value-added tax 
  • Insurance 

As stated above, J&T allows you to use your boxes or materials. However, you may also buy packaging boxes from them, whose prices vary according to size:

Box SizeCapacityPrice
Extra Small (30x24x15cm)3 – 4 kgPhp 30
Small (36x27x18cm)4 – 5 kgPhp 40
Medium (46x30x23cm)6 – 9 kgPhp 50
Large (60x36x32cm)10 – 12 kgPhp 80

Similar to shipping fee rates, these prices may change without prior notice. 

Contact J&T Express / Customer Service


24/7 Hotline

  • (02) 8911-1888

Social Media 

Customer Service Email 


  • J&T’s office hours are only from 8:30 AM to 5:30 PM (PHT).