Table of ContentsHow to track IDEX package?What will you see on the IDEX tracking page?Common Issues and QuestionsConslusionPopular CouriersSupported Couriers
Did you just send a package through IDEX ? Or are you expecting one? Either way, you won't have to wait in the dark for it. With the IDEX Courier Tracking site, you can access delivery updates, location, and status of your parcel with just a few keyboard strokes and mouse clicks. Thus, every step of its way, you are always posted.
That's possible because the site is constantly updated with the latest, even real-time, parcel reports of IDEX . Thus, whether you're looking out for one, two, or more parcels, you can check for all of their statuses in just one page.
However, note that you can only access a parcel's data if you have all of its tracking numbers. Without them, the tracking site would not even try to retrieve the information, much less relay it. The tracking numbers are unique and supplied only to the sender. Thus, they ensure data security and confidentiality, so that malicious individuals will not try to take and use your parcel's information.
Aside from giving you access to your parcel's progress report, you can also use the site to learn more about IDEX and its operations. If you have any queries, the article and informative tidbits within the page may offer the answers you need. Even if they don't, it also has the company's contact information, so you can reach out to them for concerns that were not addressed and need further assistance.
How to track IDEX package?
Using the IDEX Tracking site to find and monitor your parcel is easy; this section will guide you through that. It will provide information on tracking numbers and how to find them. It will also teach you how to input them on the site, so your parcel's data will be released.
What is tracking number?
A tracking number is a set of numbers a shipper uses to identify a particular shipment. From air cargo to shipping companies, they all use tracking numbers to help track their products in transit. Tracking numbers help customers know where their packages are. The updates will tell the customer if the package was delivered or if it is still in transit.
Where to find the IDEX tracking number?
The IDEX official receipt contains the tracking number of every parcel. Thus, if you're a sender, be sure to receive yours before leaving the branch where you sent the parcel. You will need those numbers to use the IDEX Tracking page, which will help you monitor your package's status and location.
How to use this page to track your package for IDEX?
You can track your package using the IDEX Tracking page by opening the site and providing the tracking number through its corresponding input bar. After ensuring it is correct, click the Track button. Wait for the page to load the real-time or latest location, status, and other information relevant to your parcel.
What will you see on the IDEX tracking page?
The IDEX Tracking page provides accurate status updates on your parcel. These updates will be relayed as brief phrases, such as 'shipment picked up,' 'shipment in transit,' 'shipment out for delivery,' and 'delivered.' The exact terms may vary according to the company, but the essence is the same: keep the updates concise and accurate, so they are quick and easy to digest. Same info is provided at www.idexpress.com.cn/.
Shipment picked up
At the point of shipment pick up, you can see which courier service picked up your parcel and when it was collected. This may include the driver's name and company name as well as the date and time of collection.
Shipment in transit
This stage will list any transit stops made along the way to its destination, either with a partner carrier or with other points of connection. It may also include details about where it is currently located and estimated delivery times for when it should arrive at its next stop.
Out for delivery
If the IDEX Tracking site indicates that your parcel's status is 'shipment out for delivery,' the receiver should be prepared and present to receive the package within the day. A courier will go to their address anytime soon, and if there is no one to receive it, the delivery may be tagged as failed. However, if the specified receiver cannot be there to accept the parcel, they may authorize someone else. That person must show proof of authorization to the courier.
Once your package arrives at the right place, a stamp will be added to the tracking page. This stamp will show when it arrived and who got it. This marks the last step in the whole IDEX courier tracking on the given page.
Common Issues and Questions
What to do if the tracking information is not updating or is incorrect?
The IDEX Tracking Page provides correct and recent updates upon entering a valid tracking number. If the number is invalid or incorrect, recheck your input or contact IDEX customer service. Then, if the tracking number is correct but the status provided is outdated, wait for a few hours or days. Some offices take time to relay status updates. However, if it's been too long already or the progress report doesn't match your parcel, contact IDEX customer service.
What to do if the courier has not been delivered on time?
IDEX delivery delays are often for a few days only, and the reasons vary from weather disturbances to backlogs. They'll deliver your parcel immediately once the problem has been resolved. But if a significant period has lapsed with no update or new schedule for delivery, contact IDEX Customer Service so they can look into it and accelerate operations.
How to contact IDEX customer support for further assistance?
If you have concerns, you may approach the IDEX customer service team through call, email, social media, or a personal visit at a nearby branch. Contact details are available on the company's Contact Us page, which you can find on their website. You may also search the company on popular social media sites for their pages.
IDEX shipping rate?
The best way to find out the IDEX shipping rate is by using the shipping calculator on the official website. The calculator will immediately let you know of the charges depending on the size, weight, and journey of the parcel.
When will my shipment arrive?
IDEX understands that time is of the essence and aims to get your order exactly where it needs to be. It can take anywhere between three to ten days for your parcel to reach your doorstep. Moreover, by utilizing IDEX courier tracking technology, you can track every step of its journey from start to finish for added peace of mind.
How many days does it take to deliver?
After arriving at the destination hub, parcels are processed, recorded, and sorted before being handed to couriers or delivery riders. Thus, it may take IDEX 1 to 3 days to deliver a parcel to its receiver's address. It may take longer if operations are slowed or suspended by holidays, weather disturbances, backlogs, and other unforeseen circumstances.
There are many ways you can take advantage of IDEX Tracking. Firstly, you can use it as an online tracking tool that retrieves and updates you on your parcel's latest location and status. Secondly, it's a resource that provides a good idea of how the company works and addresses common queries about shipping rates, durations, tracking numbers, and other similar topics. Finally, it dispenses advice on specific issues, like delivery delays and inaccurate tracking information.
However, if there are concerns or issues beyond the scope of IDEX Tracking, you must consult the company's customer service team. Their contact details are available on this site or the company website. They can best assist you, especially on complex matters, as they have access to technologies and systems.